The basic principles of ISO TS 9000 Automotive Quality Management System standard, which is the form of ISO 16949 Quality Management System, which is prepared in accordance with the automotive supplier industry and especially the supplier companies, are explained below.
Creating customer satisfaction
As is known, the basis of quality studies is to improve processes. The error rate decreases as business processes improve, costs decrease, business productivity increases, which naturally creates customer satisfaction. In today's business world, being customer-oriented is a very important issue and we are living in an age for companies where experience, knowledge and business relations become more important with technological developments. Many companies have begun to focus on customer relationship management in order to get to know customers, establish dialogue with them and keep their customers. In our country, in parallel with the developments in the world, customer satisfaction is the most emphasized issue. Companies are turning to different ways to gain new customers and retain existing customers. They strive to listen to customer complaints and find solutions to them and to regain lost customers. This situation is not different for automotive sub-industry companies. The first basic principle of ISO TS 16949 standard is therefore to create customer satisfaction.
Determining customer expectations
The second issue that is as important as creating customer satisfaction in all Quality Management Systems is to determine customer expectations. The world is changing rapidly and globalizing. It is this change in computer and communication technologies that has created this rapid change has gained incredible speed. The change in technologies also affects the automotive industry, of course. In the emergence of new car models, customers' preferences and expectations are given more importance than before. Therefore, the second basic principle of the standard is to follow customer expectations and design and manufacture accordingly.
Ensuring employee participation
No results can be achieved if no quality model or quality system employees are involved. A top quality system cannot be established only with top management decisions and cannot be executed even if installed. ISO TS 16949 The third basic principle of the standard is to enable employees to accept and participate in the system.
